Privacy Policy

Last updated: July 1, 2023

1. Introduction

Pandler Pty Ltd ("we", "us", "our", or "Pandler") respects the privacy of its users ("you", "your"). This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website https://pandler.io/ ("Website") and use our SaaS product that connects your accounting platforms to send automatic email reminders ("Service").

Please read this Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS POLICY, PLEASE DO NOT ACCESS THE WEBSITE OR USE THE SERVICE.

We reserve the right to make changes to this Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Policy. Any changes or modifications will be effective immediately upon posting the updated Policy on the Website, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Policy by your continued use of the Website or the Service after the date such revised Policy is posted.

2. Collection of your information

We may collect information about you in various ways when you use our Website and Service.

2.1. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Website or Service or when you choose to participate in various activities related to the Website and Service, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Website and Service.

2.2. Derivative Data

Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

2.3. Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Website or Service.

2.4. Mobile Device Data

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.

2.5. Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Website permission to access this information.

2.6. Data from Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2.7. Data from Accounting Platforms

We collect data from your accounting platforms when you use our Service. This information may include customer details, invoices, and other financial transactions.

3. Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Website or Service to:

  1. Assist law enforcement and respond to subpoena.
  2. Compile anonymous statistical data and analysis for use internally or with third parties.
  3. Create and manage your account.
  4. Email you regarding your account or order.
  5. Enable user-to-user communications.
  6. Fulfill and manage purchases, orders, payments, and other transactions related to the Website and Service.
  7. Generate a personal profile about you to make future visits to the Website more personalised.
  8. Increase the efficiency and operation of the Website and Service.
  9. Monitor and analyze usage and trends to improve your experience with the Website and Service.
  10. Notify you of updates to the Website and Service.
  11. Offer new products, services, and/or recommendations to you.
  12. Perform other business activities as needed.
  13. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  14. Process payments and refunds.
  15. Request feedback and contact you about your use of the Website and Service.
  16. Resolve disputes and troubleshoot problems.
  17. Respond to product and customer service requests.
  18. Send you a newsletter.
  19. Solicit support for the Website and Service.

4. Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

4.2. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3. Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.4. Interactions with Other Users

If you interact with other users of the Website and Service, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

4.5. Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

4.6. Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

4.7. Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4.8. Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4.9. Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

4.10. Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

5. Tracking technologies

5.1. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Website, which is incorporated into this Policy. By using the Website, you agree to be bound by our Cookie Policy.

5.2. Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Website through the use of first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Website, determine the popularity of certain content and better understand online activity. By accessing the Website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, If you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

6. Third-party websites

The Website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Website.

7. Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Policy for children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

9. Controls for do-no-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Policy.

10. Options regarding your information

10.1. Account Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

10.2. Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

11. Your rights under the Australian Privacy Principles (PPPs)

Under the Australian Privacy Principles (APPs), you have rights in relation to the personal information that we collect and hold about you. This includes the right to access, correct, and complain about breaches of your privacy rights. If you wish to access or correct your personal information or make a complaint about our handling of that information, please contact us using the contact details provided below. We will respond to your request or complaint as soon as possible, but within 30 days.

11. Intellectual Property

All intellectual property rights in the Service are owned by or licensed to Pandler. You are granted a limited, non-exclusive, revocable license to access and use the Service in accordance with these Terms.

12. Contact us

If you have questions or comments about this Policy, please contact us at:

Pandler Pty Ltd
Level 2/11 York St, Sydney NSW 2000
Email: support@pandler.io

This Policy is effective as of the date noted at the top of this document. We may update this Policy from time to time. If we make significant changes, we will notify you of the changes through our Website or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this Policy. We encourage you to periodically review this Policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.